YOUR INFORMATION
Privacy, with
clear choices.
How RSDC handles information for website enquiries, consultation bookings and payments.
Who is responsible?
RSDC Limited is the controller for the enquiry, booking and consultation information used by the business. We are registered in England and Wales, company number 16461910, at Flat 38 Bittacy Court, Bittacy Hill, London, England, NW7 1HY. For privacy questions or requests, email info@rsdcimmigration.co.uk or call 07521 486 333.
This notice covers this website, enquiries and consultation bookings. Any additional information needed for further agreed client work will be explained during onboarding.
What you choose to share
The service form asks for a service and a short message. Name, email and phone fields are optional. Your reply details can come from the WhatsApp account or email address you use to send your request. There is no legal obligation to make an enquiry; without a message or a way to reply, we may be unable to help.
Please do not include identity documents, bank details, health information, detailed immigration histories or information about other people in an initial enquiry. This website does not offer document uploads.
How the contact options work
- Before you continue: form entries stay in the page in your browser. The form does not save entries to a website database or send them to RSDC as you type.
- WhatsApp: continuing passes your message draft to WhatsApp in a link. That service receives the draft and connection information when opened, even before you send it. RSDC receives your message and WhatsApp contact details when you send.
- Email: opening a draft passes its contents to your chosen email app. RSDC receives your message and sender details when you send it.
- Phone: calling shares the information you discuss and, where available, your caller number with RSDC.
Draft links may appear in your browser or app history. Use a short, non-sensitive outline. WhatsApp’s UK privacy notice and your email provider’s privacy notice explain their own processing.
Consultation bookings and payments
Calendly handles online scheduling and Stripe processes payments on the external booking page. There is no embedded calendar or payment form on this website, and this website does not collect card details. Visiting an external booking page is your choice.
Booking information includes your name, email address, appointment type, date, time, time zone and meeting format; a telephone number is needed for an outbound call. We also receive any optional preparation notes and booking acknowledgements or early-start requests you provide. These details allow us to arrange and deliver your appointment, send service messages, and handle changes, cancellations and refunds. Without the necessary contact and payment details, an online paid booking cannot be completed. Please keep optional notes brief and do not include sensitive case histories or identity documents.
Stripe receives payment and billing information through its checkout. RSDC receives payment status, amounts, transaction references and limited payment details needed to administer the booking; we do not receive your full card number or card security code through this booking process. Microsoft Teams or the telephone service, together with the connected calendar and email services, handle meeting invitations and delivery of your chosen meeting format.
Why we use your information
We use enquiries to understand the requested support, reply and discuss a proposed service. When you ask about entering a contract personally, the lawful basis is taking steps at your request before a contract. For general enquiries and business representatives, the basis is our legitimate interest in responding to relevant business correspondence.
For your own consultation booking, the basis for necessary scheduling, payment administration and service delivery is performing our contract with you or taking steps at your request before it. For a business representative, our legitimate interest is administering the business relationship. We retain records required by tax and accounting law to comply with legal obligations, and records needed to resolve a specific complaint or dispute for our legitimate interest in handling and evidencing it. An express request to start a service early concerns cancellation rights; it is not consent to marketing.
Technical information needed to deliver and protect the website is processed for the legitimate interest of operating a secure, functioning service. This website does not add marketing subscriptions, advertising trackers or automated decisions about your eligibility for services.
Who receives information?
Enquiries are available to the RSDC personnel who handle them and the communication providers needed to deliver and store them. Website requests pass through OpenAI Sites and its hosting infrastructure. Serving and protecting a page can involve an IP address, requested address, browser information, timestamps and access or security records. Access to a private site may require an account sign-in. See the hosting platform’s privacy information.
Communication and hosting providers may process information outside the UK. The relevant arrangements depend on the provider and account used. Contact RSDC for details of the recipients and applicable transfer safeguards for information you have shared. Their own privacy notices also explain processing they carry out for their own purposes.
Booking recipients include Calendly, Stripe, and the Microsoft calendar, email or Teams services used for the appointment. Their notices explain their processing, including purposes they determine themselves: Calendly privacy notice, Stripe privacy notice, and Microsoft privacy statement. Calendly states that its customer data is stored in the United States and its data processing agreement includes standard contractual clauses and a UK Addendum. Contact us for a copy of, or further information about, the transfer safeguards applicable to your information.
Optional live chat
On-site live chat is currently unavailable. No tawk.to connection is made by this website. You can contact us by phone, email or WhatsApp.
Live chat is supplied by tawk.to and remains blocked until you select “Allow live chat”. Loading it shares your IP address, browser details, this page’s address and chat activity with tawk.to. Messages and any details you enter are processed to deliver the conversation. It uses cookies and browser storage to maintain connections and recognise visitors.
tawk.to processes data in the United States. Its data processing agreement includes standard contractual clauses and a UK Addendum. You can ask RSDC for the transfer safeguards applicable to our account. See tawk.to’s privacy notice and our cookie information.
Consent is the basis for loading the optional chat technology. It is separate from responding to your enquiry. Your choice applies to the current page only. Use “Turn off chat & reload” to withdraw it; this ends chat on the page and clears unsent form drafts. It does not delete messages already received. Contact us to request deletion of those records.
Chat record retention:
How long information is kept
The website form creates no server-side enquiry record. Once sent, enquiries are held in the communication systems used. Retention is determined by whether the request is still being answered, whether it becomes an agreed engagement, and whether a specific legal obligation or unresolved dispute requires a record. Information should not be kept after these purposes end. Ask us for the retention information for your particular records.
Booking, payment, confirmation and early-start-request records are kept for as long as needed to deliver the appointment, deal with cancellations and refunds, meet applicable accounting duties and resolve relevant disputes. We review these purposes and remove records when they are no longer needed. Further client files may need different periods, which will be explained for the agreed service. Hosting, booking, payment and communication providers also apply retention rules to their own security and service records.
Your rights
Depending on the circumstances, you can request access, correction, deletion, restriction or transfer of your information. Where consent applies, you can withdraw it without affecting the lawfulness of earlier processing. Contact info@rsdcimmigration.co.uk; please do not email identity documents unless an appropriate verification method has been agreed.
Your right to object: you can object to processing based on legitimate interests for reasons relating to your situation. Tell us which use of your information you object to.
You can complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint. Where applicable, you may also complain to your local data protection authority.
Last updated 26 September 2026. Contact us if you need this notice in another accessible format.
